Item Availability / Temporarily Out of Stock
If an item selected is temporarily out of stock at the time of your order, you will be notified via Email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item, please contact us at 1-800-387-6707 and we will be happy to assist you.
Maximum Purchase Policy
We regret that we must limit orders to no more than four (4) units of any item with a maximum purchase of $500 per customer. If you have any questions please contact us at 1-800-588-0070 or via Email and we will be happy to assist.
Sales Tax
We are required by law to collect sales tax on orders being shipped to all Canadian provinces and territories. Sales tax will be assessed on the total purchase, including shipping and handling charges. If you have other questions regarding sales tax, please feel free to Email Us.
Payment Options
Credit / Debit cards accepted:
American Express
Discover
Mastercard
Visa
We're sorry, we do not accept:
CODs
Layaway plan
Personal Checks
Money Orders
Credit cards with issuing banks and billing addresses outside Canada Payment.
Important Information
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Order Inquiries
For orders shipped within Canada, shipping status is not available Online. You may call the Canadian fulfillment center for information regarding your order at 1-800-387-6707. Please refer to your order number whenever contacting M·A·C Customer Service.
With a M·A·C Account, you can check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your M·A·C Cosmetics Online orders.
For orders shipped within the United States, when you click on Order Status page, you will be prompted to log in with your Email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order. Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
Order Cancellations
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
Item(s) not available
Difficulty in processing payment information
Cannot ship to address provided
Duplicate order was placed
Cancelled due to a customer request
If your order is cancelled, you will receive an Email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact us at 1-800-387-6707 or via Email. |
