MAC Customer Service | MAC Cosmetics - Official Site

skip navigation and go to main content

25% OFF LIP PRODUCTS! SHOP

25% OFF LIP PRODUCTS!

MOTHER'S DAY GIFT GUIDE! SHOP

MOTHER'S DAY GIFT GUIDE!

FREE SHIPPING ON $35+ ORDERS SHOP

FREE SHIPPING ON $35+ ORDERS

30% OFF SELECT PRODUCTS! SHOP

30% OFF SELECT PRODUCTS!

search

TRENDING TERMS

MAC Best Sellers

NUDES COLLECTION 🤎

Lustreglass Sheer-Shine Lipstick

Sheer Coverage, Glossy/High-Shine Finish, Infused With Raspberry Seed/Organic Extra Virgin Olive Oils

Uncensored

M·A·CStack Mascara

Natural To Next-Level Volume, Clump-Resistant, Customizable Voluminous Look

M·A·CStack Mascara

Studio Radiance Serum-Powered™ Foundation

Serum-Infused Foundation, Medium Buildable Coverage, Lasting Radiant Finish

NW5

Register

Don’t have an account? Register

Email Address

Password

I Forgot My Password

My Account
Account Profile
My M·A·C Lover Rewards
Order History
Purchased Products
My Subscribe to Save
Pro Membership Renewal
Sign Out

Free Standard Shipping on $100+ Orders. Free Shipping & Returns On All Orders

0

LEVEL 01

BRONZE LOVER

0

LOVER PTS

REDEEM REWARDS
VIEW BENEFITS

LEVEL 02

SILVER LOVER

0

LOVER PTS

REDEEM REWARDS
VIEW BENEFITS

LEVEL 03

GOLD LOVER

0

LOVER PTS

REDEEM REWARDS
VIEW BENEFITS

0

Free Shipping & Returns

Shipping offer valid on orders shipped to US addresses. Free Standard Shipping and Returns* with any purchase. Upgrade to 2nd Day Shipping for $5.00 or Overnight Shipping for $10.00. Standard Shipping is always complimentary on MAC Gift Cards. No offer code necessary. Shipping offer not applicable to Pro members. Place order prior to 3:00 PM EST for same day processing. Please note, due to the volume of orders, processing may take 1-3 business days.

*For details on free returns, click here.

Edit

Added to Bag

Subtotal

FREE SHIPPING WITH $35+
FREE SAMPLES AT CHECKOUT Free Standard Shipping on $100+ Orders.

OFFERS

Free Shipping with $35+ orders!

FREE STANDARD SHIPPING WITH $35+ ORDERS. NO OFFER CODE NECESSARY.
Upgrade to 2nd Day Shipping for $9.95 or Overnight Shipping for $14.95.

Free Returns!

DON'T LOVE IT? RETURN IT FOR FREE.

Exclusive Samples

SAMPLE M·A·C MUST-HAVES WITH EVERY ORDER. TAKE YOUR PICK AT CHECKOUT.

SEE ALL OFFER DETAILS

OFFERS

Free Shipping with $50+ orders!

RECEIVE FREE STANDARD SHIPPING WITH ANY $50+ PURCHASE (AFTER DISCOUNT). NO OFFER CODE NECESSARY.

Free Returns!

DON'T LOVE IT? RETURN IT FOR FREE.

SEE ALL OFFER DETAILS

MOTHER'S DAY GIFT GUIDE

NEW

Dazzleshadow Eye Shadow Sticks

Hyper Real™ Radiant Canvas Skincare

M·A·CStack Elevated Mascara

Colour Excess Shade Extensions

M·A·C Every Day Icons

see all collections

STUDIO FIX POWDER PLUS FOUNDATION

Get into an ALL-NEW formula and NEW shades. M·A·C Studio Fix Powder
is the #1 foundation in the Canada.*

*SOURCE: Circana Canada, Ltd., BeautyTrends®, Makeup Foundation by Product, Unit Sales, 12 Months Ending December 2024

STROBE BEAM LIQUID BLUSH

Get extra-cheeky with our iridescent liquid blush made for the sunlight or the spotlight.

M·A·C LIPGLASS

Now in a non-sticky gloss and plumping oil.

LIPS

LIPS

Liquid Lipstick

Lip Palettes + Kits

Lip Balm + Primers

LIPGLASS AIR NON-STICKY GLOSS

Shines like glass. Feels like air.

macximal

CREATE YOUR OWN NUDE LIP COMBO

Customize your lip look with our iconic nude Satin Lipstick and Lip Pencil shades.

CREATE YOUR COMBO

Chili's crew

NEW LIP PENCIL SHADES

Our iconic Lip Pencil – now in 10 new ultra-precise shades to create even more lip combos!

FACE

FACE

Blushes + Bronzers

Face Palettes + Kits

Glitters + Pigments

Understand Your M·A·C Foundation Shade

Foundation Finder

PRIMERS

Makeup Setting Sprays

TOOLS & ACCESSORIES

Sponges & Applicators

OWN YOUR GLOW OR MAKE IT MATTE

Meet our lineup of high-performance Studio formulas made for every shade of you.

EXPLORE M·A·C STUDIO

STUDIO FIX POWDER PLUS FOUNDATION

Get into an ALL-NEW formula and NEW shades. M·A·C Studio Fix Powder is the #1 foundation in the Canada.*

*SOURCE: Circana Canada, Ltd., BeautyTrends®, Makeup Foundation by Product, Unit Sales, 12 Months Ending December 2024

EYES

Eye Palettes + Kits

Customize Your Palette

TOOLS & ACCESSORIES

Eye Accessories

customize palette

M·A·C COLOUR EXCESS GEL PENCIL EYE LINER

Our waterproof, gel-like liners are now in new vivid sorbet-pastel shades!

Mactsack

MORE WAYS TO STACK

ALL-NEW M·A·CStack Legit Lift Lash Primer and M·A·CStack Mascara in Chesnut Stack!

SKIN

PRIMERS

shop all skincare

SKINCARE

Cleansers + Makeup Removers

Serums + Treatments

Eye + Lip Treatments

Masks + Exfoliators

fix+

MEET THE NEW FIX+

Get pumped! Our ultimate multitasker now boasts a fine-mist spritz.

hyper real

M·A·C HYPER REAL™ RADIANT CANVAS SKINCARE

Formulated to improve your skin and enhance your makeup.

SHADE FINDER

FOUNDATION TOOLS

NEW! Find Your Best Shade

Take the Foundation Finish Quiz

Understand Your Undertone

Live Chat with a M·A·C Artist

TRY ON 800+ SHADES WITH VIRTUAL TRY-ON

Blushes & Highlighters

TUTORIAL-BASED TOOLS

Watch Real-Time M·A·C Trend Tutorials

MEET YOUR NEW SHADE MATCH 👌🏻👌🏼👌🏽👌🏾👌🏿

Shades have been updated + new hues have been added!
Find your NEW Studio Fix Powder Plus Foundation in seconds.

FIND OUT YOUR SHADE

Foundation Finder Quiz

Find your best foundation formula in four simple steps.

PRO

PRO PRODUCTS

All Pro Products

PRO MEMBERSHIP

ARE YOU A M·A·C PRO?

Get in on our premium perks, including product discounts, Pro-only events and more – open to eligible industry professionals.

SERVICES

virtual chat

CHAT WITH AN EXPERT

Connect with a real M·A·C Artist via live chat.

STORE LOCATOR

Your health and safety are our #1 commitment. Come in and shop your local M·A·C store today.

M∙A∙C Lover

M∙A∙C LOVER REWARDS LOYALTY PROGRAM

As a M∙A∙C Lover Rewards member you’ll receive 15% off your next purchase.

wow in 15

Book an Appointment In-Store

Get expert answers from a MAC Artist that's handpicked by you.

TREND

M·A·C VIVA GLAM

Inclusion and Diversity

Conscious Beauty

TRENDING PRODUCTS

VINTAGE MINT

NOW TRENDING: VINTAGE MINT

Reimagine 60s makeup with a modern mint twist.

TREND TRY-ON TUTORIALS ON YOU

Learn how to create trendsetting looks – all virtually demonstrated directly on your face.

EXPLORE TUTORIALS

M·A·C trending makeup looks

M·A·C TREND

Discover groundbreaking beauty trends with looks and tutorials made to inspire – all curated by M·A·C Artists and experts.

Call Us: 1-800-588-0070

SIGN IN/MY ACCOUNT

Customer Service

Track My Order
FAQs
Order FAQs

Shopping

Shipping Info
Return Policy
Gift Cards
Back To M·A·C

Join Us

Careers
M·A·C Pro Membership Program

Contact Us

Contact Info

Please note holiday hours may vary.

Message Us

Message a real M·A·C artist to receive instant product recommendations & Advice Available M-F 10am-10pm ET. Sat & Sun 12pm - 8pm ET.

Customer service representative are available M-F 10am – 8pm ET.
CALL CUSTOMER SERVICE

For order inquiries and general queries in the US call 1.800.588.0070. M-F 8am - 10pm ET. S-S 10am – 6pm ET.
If you are a Pro Customer and need help call M·A·C Pro customer service at 1.877.553.5536.
Email Customer Service

For issues regarding your order, account, website, product availability or concerns, M·A·C stores or other general queries or comments.Email M·A·C
Email An Artist

Email our M·A·C email experts for advice, application tips, shade matching advice and more. Email an artist

Email Customer Service

Email An Artist

Please use this form below to get in touch with us. Please be sure to give us your full email address so we may respond to your inquiry. Between the hours of 10:00 am and 10:00 pm EST, Live Chat with a M·A·C Makeup Artist Online. We do appreciate the fact you've taken the time to let us know what you think, and we will do our best to incorporate appropriate suggestions into the site.

Please provide your comments.
Please enter your first name.
Please enter your last name.
Please enter your email address.
Please enter your email address so it looks like this: name@domain.com
Please re-enter your email address so we can verify it.
Please enter your postal code.

I am a:*

Canadian Customer Pro Customer (U.S. & Canada)

What is your question about?*

For help canceling or modifying an order, please call toll free 1.800.387.6707 Ext. 1

Online Orders Product Tips Technical Assistance In-Store Service M·A·C Lover Rewards

Cancel / Modify an Order

Please call toll-free 1-800-387-6707 Ext. 1 for assistance.

My M·A·C Order How do I become a M·A·C PRO member Questions about M·A·C PRO renewal Questions about M·A·C PRO membership status Another issue If available please provide your order no.

Ask a M·A·C Makeup artist Can you recommend an alternative for a discontinued product or shade? Can I obtain a M·A·C product that is no longer available? Concerns about a M·A·C Product

Website sign in issues My M·A·C account or password Another issue

Service at a M·A·C Counter or Store Where can I buy M·A·C products near me?

How can we help you?*

My Message or Comment

Where can we reach you?

Pro Membership ID

First Name

Last Name

* Email Address

Verify Email Address

Street Address

Apt, Suite, unit, floor etc (Optional)

City/Town

Postal Code

I'm a registered M·A·C user

yes no

By submitting your information, you consent to the terms of the Privacy Policy.

Please provide your comments.
Please enter your first name.
Please enter your last name.
Please enter your email address.
Please enter your email address so it looks like this: name@domain.com
Please re-enter your email address so we can verify it.
Please enter your postal code.

Please describe your attributes.

What is your question or concern?*

My Message or Comment

Where can we reach you?

First Name

Last Name

* Email Address

Verify Email Address

Postal Code

I use M·A·C products.

yes no

I'm a registered M·A·C user

yes no

By submitting your information, you consent to the terms of the Privacy Policy.

M·A·C Lover Rewards

ARE YOU A M·A·C LOVER REWARDS MEMBER?

Make it official. Join our loyalty program and get rewarded for your love - starting with 15% off your next purchase.

Join M∙A∙C Lover Rewards

Already a M∙A∙C Lover Rewards member?
Sign In to see your benefits.

SIGN UP, GET 15% OFF
GET 15% OFF
SERVICES
SERVICES
OFFERS
OFFERS
LOYALTY
LOYALTY

Need Help?

Call 1800 387 6707

Shopping

Promotions
Gift Cards / Need Assistance
Check Giftcard Balance
About Gift Cards
M·A·C Lover Rewards Program
Ordering Online
My Favourites
Sign Up for Email/Text
Discontinued Products

Need Help?

Track My Order
Returns & Exchanges
Shipping
Account Sign-Up / Login
FAQ

1 800 387 6707

About Brand

Our Story
Ingredients
Commitments
Back to M•A•C
Created In Canada
Corporate Info
Inclusion & Diversity
Careers
M·A·C Viva Glam
M·A·C Pro Membership
M·A·C Pro Products
Student & Teacher Discount
Medical & Military Discount
First Responder Discount

Your M·A·C Store

Find A Store
Online Appointment Booking
Buy Online, Pick Up In-Store
Same Day Delivery

Privacy & Terms

Privacy Policy (New)
Terms & Conditions
Supplier Relations
Counterfeit Education
Accessibility
Manage Cookies

Connect

CHOOSE LOCATION

ENGLISH / Français

Shopping
Need Help?
About Brand
Your M.A.C Store
Privacy & Terms

ENGLISH / Français

Connect

© Make-Up Art Cosmetics. All Worldwide Rights Reserved.