Last updated December 18, 2017

M·A·C Select Loyalty Program (“Program”) Canada
FAQs

1 What is M·A·C Select?

M·A·C Select is M·A·C’s consumer loyalty program, our prestigious members-only program for the makeup-obsessed.

2 Who is eligible to join the Program?

The Program is available to individuals who are legal residents of Canada and at least the age of majority in their jurisdiction of residence who provide and maintain a valid email address. Individuals who are between the age of 13 and the age of majority in their jurisdiction of residence must obtain the consent of a parent or legal guardian to join the Program.

3 How do I join the Program?

You can join the Program by signing up with an Artist in a M·A·C Cosmetics owned and operated store in Canada, or at maccosmetics.ca. You will need to provide your name, zip or postal code and email address. If signing up online, you will need to create a password. In order to access certain Program benefits and rewards, you will also need to provide us with your birthday.

4 How does the Program work?

The M·A·C Select Loyalty Program has three tiers – Seduced, Devoted and Obsessed.  For the year in which you enroll in the Program, Tiers are based on your calendar year spend on qualifying products and services, commencing with the first date after your enrollment on which you make a qualifying purchase using your Program membership identification number, and ending on December 31 of that calendar year. After your first year, tiers are based on calendar year (Jan. 1 to Dec. 31) spend. Your status in a particular tier is good for the calendar year in which you qualify for that tier and the following full calendar year (Jan. 1 to Dec. 31). After that, you’ll need to spend enough on eligible purchases to qualify for that tier each year. For example, if you qualify for Tier 2, Devoted, during your first year, you’ll maintain Devoted status during your second year. But, if you spend less than CAD $150 on qualifying purchases during your second year, you’ll drop back down to Tier 1, Seduced status in January. The more you purchase, the more covetable privileges you earn and the higher you climb in our three elite tiers.

5 What are the benefits?

Each member tier has its own list of benefits.

SEDUCED

Become Seduced by joining M·A·C Select

  • Exclusive limited-edition products
  • Seasonal offers
  • Your choice of a Lipstick, Lipglass or Single Eye Shadow with Back-to-M·A·C program (Return six empty M·A·C containers to receive your complimentary product*)
  • Convenient Back-to-M·A·C Tracker (Return your empty containers to a M·A·C counter at your own pace, and we’ll track each one till you’ve returned all six*)

 

DEVOTED

Become Devoted by spending CAD $150 or more on qualifying purchases in a calendar year

  • Exclusive limited-edition products
  • Seasonal offers
  • A head-start on shopping selected collections
  • Complimentary M·A·C Select 30 minute makeup application
  • An exclusive annual birthday gift just for M·A·C Devoted members
  • Your choice of a Lipstick, Lipglass or Single Eye Shadow with Back-to-M·A·C program (Return six empty M·A·C containers to receive your complimentary product*)
  • Convenient Back-to-M·A·C Tracker (Return your empty containers to a M·A·C counter at your own pace, and we’ll track each one till you’ve returned all six*)

 

OBSESSED

Become Obsessed by spending CAD $500 or more on qualifying purchases in a calendar year

  • Exclusive limited-edition products
  • Seasonal offers
  • Be the first to shop selected collections
  • Try new products before anyone else
  • Exclusive invites
  • Two complimentary M·A·C Select 60 minute makeup applications
  • A deluxe annual birthday gift just for M·A·C Obsessed members
  • Your choice of a Lipstick, Lipglass or Single Eye Shadow with Back-to-M·A·C program (Return six empty M·A·C containers to receive your complimentary product*)
  • Convenient Back-to-M·A·C Tracker (Return your empty containers to a M·A·C counter at your own pace, and we’ll track each one till you’ve returned all six*)
  • Free express shipping (CAD $65 minimum purchase required)**

 

*Up to the value of CAD $21. Does not include special deco packaged products or Viva Glam products.
**Cannot be combined with certain promotional offers; see details of each promotional offer for more information.

6 How do I earn Program benefits?

No purchase is required to join the Program.  When you join the Program, you are automatically placed in the Seduced tier and qualify for Seduced benefits.

Some Program benefits require a purchase to qualify for the benefit.  Purchases of CAD $150 or more in a calendar year are required to advance to the Devoted tier and qualify for Devoted benefits.  Purchases of CAD $500 or more in a calendar year are required to advance to the Obsessed tier and qualify for Obsessed benefits.


To earn Program benefits, you must be enrolled in the Program, you must provide your Program member identification number at the time of the purchase, and purchases must be made on qualifying M·A·C Cosmetics products or services in M·A·C Cosmetics owned and operated retail stores in Canada, or on the Site.  Qualifying purchases include regular priced merchandise and services, and exclude gift cards, applicable taxes, shipping charges, delivery charges or other excluded charges and/or purchases specified by us from time-to-time, including, but not limited to, certain charitable products where funds are donated to M·A·C Aids Fund or any other charitable organization, value sets, select premium products and services, and other specified products.

7 Do my tier benefits and tier status ever expire?

Tier benefits expire at the end of each calendar year. At the beginning of each calendar year, you will be provided with new benefits based for the tier you qualified for from your spend in the year prior.

Each year on January 1, your M·A·C Select spend resets to zero. While your spending resets each calendar year, your tier status is determined by the amount you spent on qualifying purchases in the prior calendar year of membership. Your status in a particular tier is good for the new calendaryear in which you qualify for that tier and the following full year. After that, you’ll need to spend enough to qualify for that tier each year. For example, if you spend qualify for Tier 2, Devoted, during your first year, you’ll maintain Devoted status during your second year. But, if you spend less than CAD $150 on qualifying purchases, during your second year, you’ll drop back down to Tier 1, Seduced status in January.

8 How long does it take for my purchases to accrue to my account?

It may take up to 7 days for eligible purchases and other Program activities to post to your account.

9 How do I check my account status?

Your membership level and account status is accessible in your account online or with an Artist in a M·A·C Cosmetics owned and operated store in Canada.

10 How do I identify myself in store?

You identify your M·A·C Select membership by providing your email address to an Artist in any M·A·C Cosmetics owned and operated retail store in Canada.

11 What is Back-to-M·A·C Expanded?

Because we share your commitment to the environment, M·A·C Cosmetics accepts returns of its primary packaging through the Back to M·A·C Program. As a M·A·C Select member, by returning 6 M·A·C Cosmetics primary packaging containers to a M·A·C Cosmetics owned and operated store in Canada or M·A·C Cosmetics online, you’ll receive a free M·A·C Cosmetics lipstick, lipglass or single eye shadow (up to CAD $21) of your choice as our thanks to you (Does not include special deco packaged products or Viva Glam products). Products provided at no charge cannot be returned or exchanged.

12 What is the Back-to-M·A·C Tracker?

To make participating in the Back-to-M·A·C program easier for you, M·A·C can collect M·A·C Select members primary packaging as you go.  This means you can return, 1, 2 or more primary packages to a M·A·C Cosmetics owned and operated store in Canada and we’ll track them until you reach 6 and qualify for a complimentary Back-to-M·A·C product.  Once you have reached 6, you can come into a M·A·C Cosmetics owned and operated store in Canada, and you’ll receive a free M·A·C Cosmetics lipstick, lipglass or single eye shadow of your choice (up to CAD $21) as our thanks to you. (Does not include special deco packaged products or Viva Glam products). Products provided at no charge cannot be returned or exchanged.

13 How do I redeem my M·A·C Cosmetics Birthday Gift?

M·A·C Select Devoted and Obsessed members receive a special gift every year in their birthday month if they have provided their birth date in their account profile. You can redeem your birthday gift in a M·A·C Cosmetics owned and operated store in Canada by providing your M·A·C Select member identification number or email address. Or, you can redeem your birthday gift by making a purchase on maccosmetics.ca and selecting your birthday gift offer, which will be visible in your M·A·C Select account at checkout. Birthday gifts must be redeemed during your birthday month. For example, if your birth date is October 13, you must redeem your gift between October 1 and October 31, otherwise the offer will expire. A limit of one birthday gift per member per year will be offered and birthday gifts cannot be transferred, delayed, exchanged or returned.  Specific birthday gift rewards may vary based on location and are subject to store/website availability. Please note that you must contact Customer Service at 1.800.387.6707 or email MAConlineService@maccosmetics.ca in order to change the birthday associated with your M·A·C Select account.

14 What is my preferred store?

Your preferred store is the store you have selected as your favorite and most often visited M·A·C Cosmetics owned and operated store in Canada.  You can update your preferred store in your account on the Site. By selecting your preferred store we can send you updates and invitations exclusively for that store.

15 How do I receive my complimentary shipping?

For Obsessed member expedited shipping benefits, a minimum purchase of CAD $65 is required to qualify for complimentary two-day expedited shipping. Your complimentary shipping for online shopping is automatically applied when you login to your M·A·C Cosmetics account.  Complimentary shipping cannot be combined with certain promotional offers. See details of each promotional offer for more information.

16 What are Pre-Shop Collections?

Exclusively for our Obsessed and Devoted members, from time to time you will be offered early access to shop select collections before they are offered for sale to the public.  Qualifying members will receive email invites when these offers are made available.  Members must login to their accounts to redeem this benefit.  These offers are available for a limited time and quantities are limited.

17 How do I redeem my complimentary Make-up Application?

Exclusively for our Obsessed and Devoted members, complimentary makeup applications can be booked at participating M·A·C Cosmetics owned and operated stores in Canada. To book your complimentary makeup application, contact your local store and provide your name, email and preferred contact phone number. Makeup applications are subject to availability and must be booked in advance.  Click here to find your local store.

18 How do I manage my M·A·C Cosmetics email communications?

You can manage your email preferences in your account online and from the link at the bottom of each email communication. Email communications from M·A·C Cosmetics tell you about exclusive opportunities, benefits, the latest collections from M·A·C Cosmetics and much more.

19 How do I update the information I provided to enroll in the Program?

You can update your information by logging into your account online in the profile section or by informing an Artist in-store. Please note that you must contact Customer Service at 1.800.387.6707 or email MAConlineService@maccosmetics.ca in order to change the birthday associated with your M·A·C Select account.

20 What do I do if I forgot my password?

You can reset your password by selecting ‘Forgot Password’ at the login page.

21 What do I do if I believe that a purchase or other Program activity was not properly credited to my account?

If you have questions related to your membership account, please contact Customer Service on 1.800.387.6707 from within Canada or via email MAConlineService@maccosmetics.ca.

22 How will M·A·C Cosmetics use the information I provide to enroll in the Program?

Unless you already opted in to additional and other uses of the information you provided at the time you enrolled in the Program, your information will be used to provide you with services and offers related to the Program including identifying your membership to provide you with a program tier and corresponding benefits.  You can find more information in our Privacy Policy.

23 What am I agreeing to by joining the Program?

By becoming a Program Member, you or your parent or legal guardian, if you are an eligible minor, agree that you/they have read, understood and agree to be bound by the Program Terms and Conditions of Participation and by any changes or modifications we may make.

24 What terms govern the Program?

Please refer to the M·A·C Select Loyalty Program: Terms and Conditions of Participation for the full list of Program terms.

25 Does my membership in the Program ever expire?

To keep your account active, you must participate in the M·A·C Select Program by making a purchase under your M·A·C Select account and/or redeeming a M·A·C Select Program benefit. Membership will expire if a member is inactive for a period of 24 months or more. You can reactive your account after this period by logging into your account.

26 Can my membership in the Program be terminated?

M·A·C Cosmetics, in its sole discretion, can terminate any Member for any reason including, but not limited to, any failure to comply with the Program terms & conditions and/or our website terms and conditions.

27 What happens to any rewards I have earned if my membership in the Program is terminated or expires?

If your membership is terminated or expires, any rewards or benefits in your account will automatically expire and can no longer be used.

28 Can the Program be terminated?

Yes.  Except where prohibited by law (which may include Quebec), we may, in our discretion, cancel, modify, restrict or terminate the Program or any aspect or feature of the Program at any time without prior notice, even though such changes may affect the value of rewards or benefits already accumulated or earned and/or the ability to redeem accumulated rewards or benefits.

29 What happens to any rewards I have earned if the Program is terminated?

If the Program is terminated, your rewards and benefits will automatically expire on the effective date of the termination of the Program and can no longer be used after that date.  We will advise Members of the effective date of termination of the Program, rewards and benefits.

30 How do I terminate my Program membership if I no longer wish to participate?

If you decide you no longer want to be a part of the Program, you can opt-out in your account on the website or by informing an Artist at any M·A·C Cosmetics owned and operated retail store in Canada.

Still have questions?  You can contact Customer Service at 1.800.387.6707 from within Canada or via email MAConlineService@maccosmetics.ca.