M·A·C PRO FREQUENTLY ASKED QUESTIONS

Whether you’re interested in becoming a M·A·C Pro Member or you’re a Member and you still have a few unanswered questions, here are some of those answers for you.
Still have more questions? Contact Us at 1-877-553-5536.

1 Where can I use my discount?

M·A·C Pro, M·A·C Pro Student and M·A·C Pro Preferred members can redeem their discount in select partnered stores, at any freestanding M·A·C Store or M·A·C Pro Store around the world. Discounts may vary from country to country. Members in Canada and the United States can use the discount benefit online at maccosmetics.com, at any M·A·C Store, Pro Store or by telephone through our Customer Service Department at 800.387.6707, ext. 8555. Unfortunately, at this time members outside of Canada and the United States are unable to purchase product online at maccosmetics.com. To locate a store location that accepts the M·A·C Pro discount closest to you please click here. If you live outside of the United States and Canada and cannot find a store in your area, please contact our UK Mail Order Service via phone 01144 870 034 2627 to determine if delivery options to your area are available

2 How do I become a member, what discount will I get and am I eligible for the program?

The M·A·C Pro Membership program connects you with a worldwide community that shares your passion for makeup artistry. It is available to those who use makeup as a primary part of their work, as well as industry professionals who work directly with artists.

As a M·A·C PRO Member, you may present your card at M·A·C stores in the U.S. and Canada, most International M·A·C stores and select partnered stores and receive a product discount. The product discount is also honoured on M·A·C PRO Online upon signing in. Make-up artists receive a 40% discount. Aestheticians, Cosmetologists, Hairstylists, Fashion Stylists, Manicurists, Costume Designers, Models, On-Air Talent/Performers, and Photographers receive a 30% discount. International discounts may vary. Members must present photo ID at time of purchase. Your membership card is non-transferable.

To apply, visit macpro.com/application. You are required to provide proof of profession and payment information at the time of application, and will be notified via email within three days if your application has been approved, at which point you will be charged.

3I want to train as a M·A·C Makeup Artist. Can you recommend a place where I can train? Is there a course run by M·A·C?

At this time, M·A·C does not offer makeup artistry certification and does not operate a school or offer courses. We have the M·A·C Pro Student program for individuals who attend a school or institute of learning which has undergone an approval process by our Artist Relations Department. To see a full list of our Eligible Schools please click here. As a benefit of M·A·C Pro and M·A·C Pro Student Membership we offer Master Classes (generally 2-hour seminars on a specific aspect of makeup) in M·A·C and M·A·C Pro stores.

4Does being a part of M·A·C Pro help me qualify for a position to work at a M·A·C store or counter?

Thank you for your interest in M·A·C Pro. We are always in search of bright, energetic individuals to represent us. While M·A·C does offer advanced classes for professional artists in select cities in North America, we do not have anything of this sort for aspiring artists just starting out. Membership in M·A·C Pro is not qualification for a position at a M·A·C store or counter. For a Makeup Artist position within a department or specialty store that carries M·A·C Pro, please inquire with the Human Resources Director of the store and indicate your preference to work at the M·A·C counter. For a Makeup Artist position in a M·A·C store, please inquire with the Store Manager directly. To find address and phone number information for the counters in your area, go to Find Stores.

5I want to sell M·A·C products. What should I do?

While we appreciate your interest in selling M·A·C products, our products are distributed for sale only at our authorized retail store accounts, the majority of which are located in major department stores or international perfumeries. While there are other points of sale, we are not seeking to expand our distribution network at this time and we do not offer franchises.

6Where can I buy Pro product?

Members in Canada and the United States can use their discount benefit to purchase Pro product online at maccosmetics.com, Pro Stores or by telephone through our Customer Service Department at 800.387.6707, ext. 8555.

7How long does it take for an application to be processed and how long would it take to be notified if I was approved or not?

To apply, visit macpro.com/application. You are required to provide proof of profession and payment information at the time of application, and will be notified via email within three days if your application has been approved, at which point you will be charged.

8I am a M·A·C Pro Student member who has graduated. How can I obtain a Pro membership?

Congratulations on graduating. If you are now working in the industry, we invite you to join our M·A·C Pro Membership program and receive even more benefits. Please visit our How To Apply page for details and to obtain an application, click here.

9How do I apply for the Pro Student program?

The M·A·C Pro Student program is open to individuals enrolled in a school or institution of Makeup Artistry, Aesthetics or the Performing Arts that is on our list of Eligible Schools. For full details on the M·A·C Pro Student program, Eligible Schools and How to Apply, click here.

10How do I change my address and contact information?

Changes to your Membership name, address, email address and phone number can only be made by contacting 877-553-5536 or promembership@maccosmetics.com. You will not be able to make these changes online at macpro.com or maccosmetics.com.

11What do I do if I have lost my card?

If you changed your name and require a new card please call our processing department directly at 877.553.5536 or email your request to promembership@maccosmetics.com.