We appreciate your understanding that due to the large volume of Holiday orders, additional processing time may occur on standard ground orders and express orders.
Due to potential delays with our shipping carrier partners, the delivery of your order may take longer than normal. You can track shipping progress with the tracking number provided within your shipping confirmation email. We apologize for any inconvenience and appreciate your understanding. We are committed to delivering your orders as soon as possible!
HOLIDAY SHIPPING TIME FRAMES
For guaranteed Christmas delivery, place orders by the following:
|Friday, December 4||2:00PM ET||Rural & Remote|
|Friday, Dec. 11||6:00PM ET||Standard Service|
|Friday, Dec. 18||6:00PM ET||Express|
* For shipments which do not qualify for free Standard shipping, shipping costs will be calculated based on order total. ** Shipping costs will be calculated based on order total.
SHIPPING TIME FRAMES
|Ship Method||Shipping Time Frame|
|Standard||5-7 Business Days|
|Express||2-3 Business Days|
M·A·C PRO MEMBERS
|CA $0.00 - CA $100.00||FREE||$15.00|
|Over CA $100.00||FREE||$6.50|
M·A·C Cosmetics Online Canada orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Orders shipped via Standard Service or Express Service are processed and shipped in 1 - 2 business days, depending on product availability. Please note that due to COVID-19 lockdowns and the large volume of orders, we are currently facing processing and shipping delays. We appreciate your understanding. If you have any questions concerning the processing or shipment of your order, please contact us via email or call us at 1-800-387-6707.
Please note Express orders may require a signature upon delivery.
We are able to accept orders shipped to PO Boxes. We currently do not ship to destinations outside of Canada. Some items sold M·A·C Cosmetics Online Canada require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At M·A·C Cosmetics Online Canada, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide a physical address in Canada to which we can deliver, we will be happy to ship your full order.
Many M·A·C Cosmetics counters internationally will process phone orders. Please visit our store locator to find a M·A·C store near you.
PLEASE NOTE: All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
SHIPMENTS TO FORWARDING COMPANIES
M·A·C Cosmetics Online Canada is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. M·A·C Cosmetics Online Canada is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.
M·A·C Cosmetics Online Canada, Online eGift Cards are delivered via email. The sender’s name and email address are included for the recipient.