Select a topic below.

1Where is my M·A·C Cosmetics order?

You will receive email updates when your order is confirmed, picked-up, and delivered. Once the courier has picked up your order, you can track their location in the tracking link. The order tracking link can be found in your order confirmation email or by logging into your maccosmetics.ca account under Order History.

2How will my M·A·C Cosmetics order be delivered?

M·A·C Cosmetics Same Day Delivery is powered by Uber/Same Day Delivery courier network.

3When will I get my items?

You can select your preferred delivery window in Checkout, where you will have options for same or next day delivery, depending on time of order placement. Orders must be placed within 3 hours of store closing to be eligible for same-day delivery.

4Can I track my delivery in real-time?

Yes! The order tracking link can be found in your order confirmation email. You can also find the tracking link in your Order History by logging into your maccosmetics.ca account.

5What if I’m not there to receive my delivery?

We recommend leaving any special delivery instructions on the checkout page (e.g., “Please leave package with doorman”). Track your delivery in real-time using your order tracking link. When the courier arrives, he or she will wait for up to 5 minutes while attempting to reach you. After 5 minutes, your courier will move on to make their next delivery and you will be unable to contact them. If attempted delivery fails, the courier will return your order to our store and you will be charged the non-refundable courier delivery fee.

6Will I be charged if I miss my delivery?

If attempted delivery fails, the courier will return your order to our store. and you will be charged the non-refundable courier delivery fee. All other charges will be refunded within 7-10 business days.

7Can I contact my Uber/Same Day Delivery courier?

Yes! You can follow your order and find courier information via your tracking link. Please note that your courier may be unable to respond right away if they are driving.

8Do I have to tip my Uber/Same Day Delivery courier?

No—tip is included in the delivery fee.

9Can I add/remove items to my order once I’ve confirmed order?

Not at this time. If you’d like additional items delivered, visit maccosmetics.ca to complete another order.

10What if I provided the wrong delivery address?

Always double-check the delivery address and phone number at checkout before confirming your order. Once the order is placed, the delivery address cannot be updated. If you need to get in touch with M·A·C customer service, please call 1.800.387.6707.

11Can I cancel my Uber/Same Day Delivery?

Once the order is placed, no changes can be made.

12Can I return my order?

Once your order is delivered, you will need to personally take the order back to the store for return. The courier cannot return on your behalf.

13How will credits be issued for my returned order?

Credits are issued to the original form of payment used.

14How do I report missing or damaged item(s) in my order?

Go to our EMAIL SUBMISSION FORM, or call us toll free at 1.800.387.6707.

15Why is Same Day Delivery not available for me?

Currently, Same-Day Delivery is only available during business hours, on select items, to certain addresses that are within a 15 km radius of a M·A·C store. If this feature is not available, please select one of our other delivery methods.

16When will my credit card be charged?

A hold will be placed on your card once the order is confirmed on maccosmetics.ca. Your card will be charged once your order is picked up.

17Will I be charged if my order gets cancelled?

If the store is unable to fulfill your order for any reason, your order will be cancelled. You will receive a refund for your purchase and the delivery fee.

18Can I receive samples with my Same Day Delivery order?

You will not be able to select samples at check out for same day delivery orders and if selected, you will see the samples removed from your cart. Your M·A·C store artist may select samples for you based on availability.

19Am I able to add promotions / offers to my in-store pickup order?

Please review terms and conditions for the selected promotion to establish eligibility for Same Day Delivery orders. If a Same Day Delivery order qualifies for the selected promotion, you will be able to apply the promo code.

If you are a M·A·C Lover Loyalty member, you will earn points for "buy online, pick up in-store" purchases. At this time, you cannot redeem points for rewards on a "buy online, pick up in-store" order.

20Still have questions?

Please MESSAGE US, or call us toll free at 1.800.387.6707.