UBER/SAME DAY DELIVERY - FREQUENTLY ASKED QUESTIONS
Select a topic below.
You will receive email updates when your order is confirmed, picked-up, and delivered. Once the courier has picked up your order, you can track their location in the tracking link. The order tracking link can be found in your order confirmation email or by logging into your maccosmetics.ca account under Order History.
M·A·C Cosmetics Same Day Delivery is powered by Uber/Same Day Delivery courier network.
You can select your preferred delivery window in Checkout, where you will have options for same or next day delivery, depending on time of order placement. Orders must be placed within 3 hours of store closing to be eligible for same-day delivery.
Yes! The order tracking link can be found in your order confirmation email. You can also find the tracking link in your Order History by logging into your maccosmetics.ca account.
We recommend leaving any special delivery instructions on the checkout page (e.g., “Please leave package with doorman”). Track your delivery in real-time using your order tracking link. When the courier arrives, he or she will wait for up to 5 minutes while attempting to reach you. After 5 minutes, your courier will move on to make their next delivery and you will be unable to contact them. If attempted delivery fails, the courier will return your order to our store and you will be charged the non-refundable courier delivery fee.
If attempted delivery fails, the courier will return your order to our store. and you will be charged the non-refundable courier delivery fee. All other charges will be refunded within 7-10 business days.
Yes! You can follow your order and find courier information via your tracking link. Please note that your courier may be unable to respond right away if they are driving.
No—tip is included in the delivery fee.
Not at this time. If you’d like additional items delivered, visit maccosmetics.ca to complete another order.
Always double-check the delivery address and phone number at checkout before confirming your order. Once the order is placed, the delivery address cannot be updated. If you need to get in touch with M·A·C customer service, please call 1.800.387.6707.
Once the order is placed, no changes can be made.
Once your order is delivered, you will need to personally take the order back to the store for return. The courier cannot return on your behalf.
Credits are issued to the original form of payment used.
Go to our EMAIL SUBMISSION FORM, or call us toll free at 1.800.387.6707.
Currently, Same-Day Delivery is only available during business hours, on select items, to certain addresses that are within a 15 km radius of a M·A·C store. If this feature is not available, please select one of our other delivery methods.
A hold will be placed on your card once the order is confirmed on maccosmetics.ca. Your card will be charged once your order is picked up.
If the store is unable to fulfill your order for any reason, your order will be cancelled. You will receive a refund for your purchase and the delivery fee.
You will not be able to select samples at check out for same day delivery orders and if selected, you will see the samples removed from your cart. Your M·A·C store artist may select samples for you based on availability.
Please review terms and conditions for the selected promotion to establish eligibility for Same Day Delivery orders. If a Same Day Delivery order qualifies for the selected promotion, you will be able to apply the promo code.
If you are a M·A·C Lover Loyalty member, you will earn points for "buy online, pick up in-store" purchases. At this time, you cannot redeem points for rewards on a "buy online, pick up in-store" order.
Please MESSAGE US, or call us toll free at 1.800.387.6707.