Please contact us at 1-800-387-6707, via email by visiting our EMAIL US page or via chat. Our Online Customer Service Team will be happy to assist you for eligible returns, with return instructions and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. We're sorry; return shipping fees are not refundable. Only products purchased on maccosmetics.ca may be returned.
We are committed to offering our Customers the finest cosmetic products available. If you feel the products you received from MAC Cosmetics Canada Online do not meet this expectation, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase less the cost of shipping.
Only products purchased from M·A·C Cosmetics Canada Online, either placed in a M·A·C Cosmetics Canada Store by a M·A·C Artist or on MACCosmetics.ca, may be returned for refund. M·A·C Gift Cards and eGift Cards cannot be returned or refunded. Free items are not eligible for returns or exchanges. Discounted items are eligible for exchange only.
In the case of damaged items, please refer to the Damaged Items section below. If you have any other questions about returns, please contact us by phone at 1-800-387-6707 or via our EMAIL US Page.
You can return items (excluding items purchased using a MAC Pro Membership) to any free-standing M·A·C Store in Canada (excluding department stores and airport locations).
Please note: We currently cannot accept gift returns in M·A·C Stores. Please call us at 1-800-387-6707 to process your gift return. Free items are not eligible for returns or exchanges. Discounted items are eligible for exchange only.
If you wish to return an item(s) from your online order in-store, follow the steps below.
1. FIND A STORE
Use our store locator to find a store near you.
2. BRING IT IN
Please bring your packing slip in addition to the item(s) you are returning.
If you wish to return an item(s) from your online order by mail, follow the steps below.
1. COMPLETE THE INVOICE FORM
Please fill out the "Return Section" of the invoice (the invoice is enclosed in your original order). If you are returning an item(s) received as a gift, please check the box marked "Gift Return" on the back of the invoice.
2. PACK IT
Place the completed invoice form inside the return package along with the item(s) you wish to return. Please pack the contents carefully to avoid damage and retain a copy of the invoice for your records.
3. SHIP IT
For your convenience, we have provided an address label on the invoice that should be affixed to the outside of the return package. If the address label is not available, all returns should be addressed to:
M·A·C Cosmetics Online
550 Petrolia Road
Toronto, Ontario M3J 2W3
To protect you from package loss and to ensure prompt delivery, we recommend shipping your return package via insured FedEx or Canada Post Ground. Please retain receipts and tracking information for your records.
Regrettably, return shipping and handling charges are not refundable.
Your return will be processed promptly upon its arrival.
Return / Exchange FAQs
When I exchange an item, there are two transactions on my credit card. Can you explain?
When an exchange is requested, it is completed in two steps:
1) A credit is issued for the item(s) returned.
2) A new order is processed for the item(s) requested in exchange.
Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange. Please note that billing for the exchange item is subject to payment authorization and once authorized, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange occur simultaneously, it may take longer for the credit to post to your account depending upon the bank’s processing times for credits.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-800-387-6707. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.