M·A·C Lover Rewards Loyalty Program (“Program”) Canada
FAQs

M·A·C Lover Rewards is M·A·C’s consumer loyalty program, a romance with rewards for the lover, devoted and downright obsessed.

The Program is available to individuals who are legal residents of Canada and at least 18 years or older who provide and maintain a valid email address. Employees of M·A·C Cosmetics and M·A·C PRO members are not eligible to participate in the Program. No purchase is necessary to join the Program. The Program may not be used for any business or commercial purpose.

You can join the Program by signing up with an Artist in a M·A·C Cosmetics owned and operated store in Canada, or at maccosmetics.ca. You will need to provide your full name, zip code and email address. If signing up online, you will need to create a password and agree to the M·A·C LOVER Rewards TERMS AND CONDITIONS. In order to access your birthday gift, you will also need to provide us with your birthday (day and month), but providing your birthday is not mandatory for Program enrollment.

By enrolling in the Program, you will be automatically subscribed to receive, and you consent to receive, M·A·C Cosmetics marketing emails and other marketing communications, (which include M·A·C Lover Rewards emails and other marketing communications containing. When you sign-up to be a member of the Program, you agree to hear from M·A·C Cosmetics and M·A·C Lover Rewards with information on new launches, insider-only offers and special loyalty-only benefits. (including a complimentary birthday gift).

You may opt out of receiving M·A·C Cosmetics marketing emails and/or M·A·C Lover Rewards marketing emails, by clicking the unsubscribe link at the bottom of each marketing email you receive. For information about how to opt out from receiving other types of marketing communications, please view the M·A·C Cosmetics PRIVACY POLICY.

If you opt out of receiving M·A·C Cosmetics marketing emails and/or M∙A∙C Lover marketing emails, you will continue to receive transactional emails, including from M∙A∙C Lover Rewards. M∙A∙C Lover Rewards transactional emails are sent a few times a year to notify you of your points balance or loyalty membership changes. If you terminate your M∙A∙C Lover Program membership, you will no longer receive M∙A∙C Lover Rewards transactional emails, and will no longer be eligible for loyalty benefits. If you are opted-in to M∙A∙C Cosmetics and/or M∙A∙C Lover Rewards marketing emails, you will continue to receive these emails until you opt out of those emails specifically.

The M·A·C Lover Rewards Loyalty Program has three tiers – Bronze, Silver and Gold. For the year in which you enroll in the Program, Tiers are based on your calendar year spend on qualifying products and services, commencing with the first date after your enrollment on which you make a qualifying purchase using your Program membership identification number, and ending on December 31 of that calendar year.

After your first year, tiers are based on calendar year (Jan. 1 to Dec. 31) spend. Your status in a particular tier is good for the calendar year in which you qualify for that tier and the following full calendar year (Jan. 1 to Dec. 31). After that, you’ll need to spend enough on eligible purchases to qualify for that tier each year. For example, if you qualify for Tier 2, Silver, during your first year, you’ll maintain Silver status during your second year. But, if you spend less than $150 on qualifying purchases during your second year, you’ll drop back down to Tier 1, Bronze status in January. The more you purchase, the more covetable privileges you earn and the higher you climb in our three elite tiers.

You are able to earn points by making eligible purchases or taking certain other Program actions. You will receive 1 point for every 1 CAD Dollar spent on qualifying purchases in a M·A·C Cosmetics owned and operated store in the Canada or at maccosmetics.ca and in addition to these purchases, we may offer more ways to earn and/or accelerate your points from time to time.

At different point levels and based on the total number of points you have accumulated in a calendar year, you will be able to redeem your points for rewards in a M·A·C Cosmetics owned and operated store in Canada or at maccosmetics.ca. Eligible purchases include priced merchandise and do not include purchases that contain only Gift Cards, sales tax, state fees, discounts, donations, shipping and delivery charges, and/or other excluded charges specified by us from time-to-time and certain charitable products where funds are donated to charitable organizations.

Each year on January 1, your M·A·C Lover Rewards spend and points reset to zero.

To earn points, you must be enrolled in M·A·C LOVER REWARDS LOYALTY PROGRAM.

You must also: be signed into your online account at maccosmetics.ca at the time purchase or provide your registered email address to an Artist in any M·A·C Cosmetics owned and operated retail store in Canada.

M·A·C LOVER Rewards members receive 1 point for every 1 Canadian Dollar spent on qualifying purchases in a M·A·C Cosmetics owned and operated store in Canada or at maccosmetics.ca. Qualifying purchases include regular priced merchandise and services, and exclude gift cards, sales tax, state fees, shipping charges, delivery charges or other excluded charges and/or purchases specified by us from time-to-time, including, but not limited to, certain charitable products where funds are donated to M·A·C Viva Glam Fund or any other charitable organization, value sets, Lovers premium products and services, and other specified products.

In addition to these purchases, we may offer more ways to earn and/or accelerate your points from time to time and the details on that will be provided when the time comes.

You will receive points for writing product reviews that get published (10 points per review; maximum four reviews per year) and to earn points, you must check that you are a MAC Lover Rewards member and be signed into your account when writing your review.

All points are pending until your order ships, at which time they are fully matured.

To redeem your benefits and points online, you must be enrolled in M·A·C LOVER REWARDS LOYALTY PROGRAM and signed into your online account at maccosmetics.ca at the time you redeem.

You will find the rewards listed in your personal account. Rewards can only be redeemed when making a qualifying purchase at maccosmetics.ca. When making a qualifying purchase on maccosmetics.ca you can redeem one reward and/or offer per transaction at checkout.

We reserve the right to make certain rewards or offers redeemable only in-store or online depending on the offering.

To redeem your benefits and/or points in a M·A·C Cosmetics owned and operated retail store in Canada, you must be enrolled in M·A·C LOVER REWARDS LOYALTY PROGRAM and provide your registered email address to an Artist. Points can’t be redeemed at department stores and airport locations. You also can’t exchange them for cash.

You will find the rewards listed on your MAC Lover Rewards Account page online at maccosmetics.ca.

You can redeem as many rewards as you have points available and redeem multiple different products (limit to one of the same product). You do not need to make a qualifying purchase to redeem a reward.

We reserve the right to make certain rewards or offers redeemable only in-store or online depending on the offering.

Members will not receive points or benefits from retail purchases made at department stores and airport locations or from purchases made at non-qualifying retailers.

P.S. The following can’t be used to rack up M·A·C LOVER REWARDS points, benefits and rewards:

• Gift cards
• Certain limited edition charity products
• Sales tax
• State fees
• Shipping charges
• Delivery charges
• Other exclusions as specified by M·A·C from time to time

When you redeem your points for product rewards, the available points in your account will decrease based on the amount of points you redeemed.

You must redeem your available points prior to December 31, or the available rewards will expire. On January 1 of each year, your points and spend reset to 0 and you start accumulating new points and earning new rewards.

Each member tier has its own list of benefits.

BRONZE LOVER

Become Bronze Lover by joining M∙A∙C Lover Rewards

• Seasonal offers
• 15% off your first eligible purchase in a M·A·C Cosmetics owned and operated store in Canada or at maccosmetics.ca.
• An annual birthday gift of double points on purchases during your birthday month)

SILVER LOVER

Become a Silver Lover by spending $150 or more on qualifying purchases in a calendar year

• Seasonal offers
• Early access to select new collections and collaborations
• An annual birthday gift of double points on purchases during your birthday month), plus an exclusive annual birthday gift just for M∙A∙C Silver Lover members

GOLD LOVER

Become a Gold Lover by spending $500 or more on qualifying purchases in a calendar year

• Seasonal offers
• Early access to select new collections and collaborations
• Complimentary 2-day shipping ($50 minimum purchase required and limited to 10 times per calendar year)**
• An annual birthday gift of triple points on purchases during your birthday month, plus an exclusive annual birthday gift just for M∙A∙C Gold Lover Rewards members
• Exclusive event invites

**Cannot be combined with certain promotional offers; see details of each promotional offer for more information.

No purchase is required to join the Program. When you join the Program, you are automatically placed in the Bronze Lover tier and qualify for Bronze Lover benefits.

Some Program benefits require a purchase to qualify for the benefit. Purchases of $150 or more in a calendar year are required to advance to the Silver Lover tier and qualify for Silver Lover benefits. Purchases of $500 or more in a calendar year are required to advance to the Gold Lover tier and qualify for Gold Lover benefits.

To earn Program benefits, you must be enrolled in the Program, you must provide your registered email address at the time of the purchase, and purchases must be made on qualifying products or services in M·A·C Cosmetics owned and operated retail stores in Canada, or on maccosmetics.ca. Qualifying purchases include regular priced merchandise and services, and exclude gift cards, sales tax, state fees, shipping charges, delivery charges or other excluded charges and/or purchases specified by us from time-to-time, including, but not limited to, certain charitable products where funds are donated to M·A·C Viva Glam Fund or any other charitable organization, value sets, select premium products and services, and other specified products.

Tier benefits are valid for as long as you are in a specific tier. If you move down a tier, your benefits change accordingly.

Each year on January 1, your M·A·C Lover Rewards spend and points resets to zero. While your spending and points resets each calendar year, your tier status is determined by the amount you spent on qualifying purchases in the prior calendar year of membership. Your status in a particular tier is good for the year in which you qualify for that tier and the following full year. After that, you’ll need to spend enough to qualify for that tier each year. For example, if you qualify for Tier 2, Silver Lover, during your first year, you’ll maintain Silver Lover status during your second year. But, if you spend less than $150 on qualifying purchases during your second year, you’ll drop back down to Tier 1, Bronze status in January.

It may take up to 7 days for eligible purchases and other Program activities to post to your account.

If you return or cancel an order, the points you received from that order will be decreased appropriately. If you moved up to a new level on that order, you’ll be back where you started once the return or cancellation is complete. Heads up: you can also lose points and decrease your level if you’ve moved up through fraudulent activity or anything else that violates the M·A·C LOVER REWARDS terms & conditions.

Your membership level and account status are accessible in your account online, with an Artist in a M·A·C Cosmetics owned and operated store in Canada or by calling the Customer Service at 1.800.387.6707.

You identify your M·A·C Lover Rewards membership by providing your email address to an Artist in any M·A·C Cosmetics owned and operated retail store in Canada.

M·A·C Silver and Gold Lover members receive a special gift every year in their birthday month, if they have provided their birth date in their account profile. You can redeem your birthday gift in a M·A·C Cosmetics owned and operated store in Canada by providing your M·A·C Lover Rewards member identification number or email address. Or, you can redeem your birthday gift by making a purchase on maccosmetics.com and selecting your birthday gift offer, which will be visible in your M·A·C Lover Rewards account or at checkout. Birthday gifts must be redeemed during your birthday month. For example, if your birth date is October 13, you must redeem your gift between October 1 and October 31, otherwise the offer will expire. A limit of one birthday gift per member per year will be offered and birthday gifts cannot be transferred, delayed, exchanged or returned. Specific birthday gift rewards may vary based on location and are subject to store/website availability. Please note that you must contact Customer Service at 1.800.387.6707 or email MAConlineService@maccosmetics.ca in order to change the birthday associated with your M·A·C Lover account.

Your preferred store is the store you have selected as your favorite and most often visited M·A·C Cosmetics owned and operated store in Canada. You can update your preferred store in your account on the M·A·C Cosmetics website. By selecting your preferred store we can send you updates and invitations exclusively for that store.

For Gold Lover member expedited shipping benefits, a minimum purchase of $50.00 is required to qualify for complimentary 2-day shipping. Your complimentary shipping for online shopping is applied when you login to your M·A·C Cosmetics account and you select 2-Day shipping in the checkout. Complimentary shipping is limited to 10 times per calendar year and cannot be combined with certain promotional offers. See details of each promotional offer for more information.

Exclusively for our Silver Lover and Gold Lover members, from time to time you will be offered early access to shop select collections and collaborations before they are offered for sale to the public. Qualifying members will receive email invites when these offers are made available. Members must login to their accounts to redeem this benefit. These offers are available for a limited time and quantities are limited.

Marketing emails from M·A·C Cosmetics keep you updated about the latest collections, events and offers from M·A·C Cosmetics and much more. MAC Lover Rewards emails notify you of the benefits you have available as a loyalty member – for example, exclusive birthday gift, member-only offers, exclusive event invites and more. You can opt out from receiving M·A·C Cosmetics marketing emails and/or M·A·C Lover marketing emails by clicking on the unsubscribe link at the bottom of each marketing email you receive.

If you opt out of receiving M·A·C Cosmetics marketing emails and/or M∙A∙C Lover marketing emails, you will continue to receive transactional emails, including from M∙A∙C Lover Rewards. M∙A∙C Lover Rewards transactional emails are sent a few times a year to notify you of your points balance or loyalty membership changes. If you terminate your M∙A∙C Lover Rewards Program membership, you will no longer receive M∙A∙C Lover Rewards transactional emails. If you are opted-in to M∙A∙C Cosmetics marketing emails and/or M∙A∙C Lover Rewards marketing emails, you will continue to receive these emails until you opt out of those emails specifically.

You can update your information by logging into your account online in the profile section or by informing an Artist in-store. Please note that you must contact Customer Service at 1.800.387.6707 or email MAConlineService@maccosmetics.ca in order to change the birthday associated with your M·A·C Lover Rewards account.

You can reset your password by selecting ‘Forgot Password’ at the login page.

If you have questions related to your membership account, please contact Customer Service at 1.800.387.6707 from within the Canada or via email MAConlineService@maccosmetics.ca.

Unless you already opted in to additional and other uses of the information you provided at the time you enrolled in the Program, your information will be used to provide you with services and offers related to the Program including identifying your membership to provide you with a program tier and corresponding benefits. You can find more information in our PRIVACY POLICY.

By becoming a Program Member, you agree that you have read, understood and agree to be bound by the Program TERMS AND CONDITIONS OF PARTICIPATION and by any changes or modifications we may make.

Please refer to the M·A·C Lover Rewards Loyalty Program: TERMS AND CONDITIONS OF PARTICIPATION for the full list of Program terms.

Membership will expire if a member has not redeemed or made a purchase for a period of 24 months or more. You can reactive your account after this period by logging into your account.

M·A·C Cosmetics, in its sole discretion, can terminate any Member for any reason including, but not limited to, any failure to comply with the Program terms & conditions and/or our website terms and conditions.

If your membership is terminated or expires, any rewards, points or benefits in your account will automatically terminate.

Yes. We may, in our discretion, cancel, modify, restrict or terminate the Program or any aspect or feature of the Program at any time without prior notice, even though such changes may affect the value of rewards, points or benefits already accumulated or earned and/or the ability to redeem accumulated rewards, points or benefits.

If the Program is terminated, your rewards and benefits will automatically terminate. We will advise Members of the effective date of termination of the Program, rewards and benefits.

If you decide you no longer want to be a part of the Program, you can terminate your membership in your account on the website or by informing an Artist at any M·A·C Cosmetics owned and operated retail store in Canada.