M·A·C Lover Loyalty Program (“Program”) Canada
FAQs

M·A·C Lover is M·A·C’s Canada consumer loyalty program, a romance with rewards for the lover, devoted and downright obsessed.

The Program is available to individuals who are legal residents of Canada (including its territories and possessions) and at least the age of majority in their jurisdiction of residence and who provide and maintain a valid email address are eligible to become members. Employees of M·A·C Cosmetics and M·A·C PRO members are not eligible to participate in the Program. No purchase is necessary to join the Program. The Program may not be used for any business or commercial purpose.

You can join the Program by signing up with an Artist in a M·A·C Cosmetics owned and operated store in Canada, or at maccosmetics.ca. You will need to provide your full name, postal code and email address. If signing up online, you will need to create a password and agree to the M·A·C Lover Terms and Conditions. In order to access certain Program benefits and rewards, you will also need to provide us with your birthday (day and month) but this information is optional. You will also have the opportunity to provide us with your mobile phone number and mailing address, but this information is optional.

By enrolling in the Program, you will automatically receive Program-related transactional emails, including Program marketing emails and information about your M·A·C Lover Canada account, rewards and benefits. You will also have the opportunity to opt in to receive emails and other marketing communications from M·A·C Lover Canada about loyalty program benefits (such as exclusive invites, events, birthday gift s, and new rewards), and M·A·C Cosmetics Canada about products, services, and special offers.

You may opt- out of receiving M·A·C Cosmetics Canada marketing emails and/or M·A·C Lover Canada marketing emails at any time by clicking on the unsubscribe link at the bottom of each marketing email you receive. For information about how to opt out from receiving other types of marketing communications, please view the M·A·C Cosmetics Canada Privacy Policy. 

If you opt-out of receiving M·A·C Lover and/or M·A·C Cosmetics Canada marketing emails and/or M·A·C Lover Canada marketing emails, you will continue to receive transactional emails, including from M∙A∙C Lover Canada. M∙A∙C Lover Canada transactional emails are sent a few times a year to notify you of your points balance or loyalty membership changes. If you terminate your M∙A∙C Lover Canada Program membership, you will no longer receive M∙A∙C Lover Canada transactional emails. If you are opted into M·A·C Cosmetics Canada marketing emails, and/or MAC Lover Canada marketing emails, you will continue to receive these emails until you opt out of those emails specifically.

The M·A·C Lover Loyalty Program has three tiers – Lover, Devoted and Obsessed. For the year in which you enroll in the Program, Tiers are based on your calendar year spend on qualifying products and services, commencing with the first date after your enrollment on which you make a qualifying purchase using your Program membership identification number, and ending on December 31 of that calendar year.

After your first year, tiers are based on calendar year (Jan. 1 to Dec. 31) spend. Your status in a particular tier is good for the calendar year in which you qualify for that tier and the following full calendar year (Jan. 1 to Dec. 31). After that, you’ll need to spend enough on eligible purchases to qualify for that tier each year. For example, if you qualify for Tier 2, Devoted, during your first year, you’ll maintain Devoted status during your second year. But, if you spend less than CAD $150 on qualifying purchases during your second year, you’ll drop back down to Tier 1, Lover status in January. The more you purchase, the more covetable privileges you earn and the higher you climb in our three elite tiers.

You are able to earn points by making eligible purchases or taking certain other Program actions. You will receive 1 point for every CAD $1 spent on qualifying purchases in a M·A·C Cosmetics owned and operated store in Canada or at maccosmetics.ca and in addition to these purchases, we may offer more ways to earn and/or accelerate your points from time to time.

At different point levels and based on the total number of points you have accumulated in a calendar year, you will be able to redeem your points for rewards in a M·A·C Cosmetics owned and operated store in Canada or at maccosmetics.ca. Eligible purchases include priced merchandise and do not include purchases that contain only Gift Cards, sales tax, discounts, donations, shipping and delivery charges, and/or other excluded charges specified by us from time-to-time and certain charitable products where funds are donated to charitable organizations.

Each year on January 1, your M·A·C Lover spend and points reset to zero.

To earn points, you must be enrolled in M·A·C LOVER LOYALTY PROGRAM.

You must also: be signed into your online account at maccosmetics.ca at the time purchase or provide your registered email address to an Artist in any M·A·C Cosmetics owned and operated retail store in Canada.

M·A·C LOVER members receive 1 point for every CAD $1 spent on qualifying purchases in a M·A·C Cosmetics owned and operated store in Canada or at maccosmetics.ca. Qualifying purchases include regular priced merchandise and services, and exclude gift cards, sales tax, shipping charges, delivery charges or other excluded charges and/or purchases specified by us from time-to-time, including, but not limited to, certain charitable products where funds are donated to M·A·C Viva Glam Fund or any other charitable organization, value sets, Lovers premium products and services, and other specified products.

Members will not receive points or benefits from retail purchases made at department stores, specialty stores, stores not solely owned and operated by M·A·C Cosmetics, airports and M·A·C Cosmetics retail stores outside of Canada.

In addition to these purchases, we may offer more ways to earn and/or accelerate your points from time to time and the details on that will be provided when the time comes.

All points are pending until your order ships, at which time they are fully matured.

How do I earn points for reviews? You are eligible to receive up to ten (10) loyalty points per review. In order to win the ten (10) points your review shall be approved and You must be logged in with the email address associated with your MAC Lover program account at the time you are leaving the review. Don’t forget to check that you are a MAC Lover member and may receive points for sharing. For a review to be eligible for loyalty points rewards, it must correctly disclose any member incentives. There is a maximum of four (4) reviews per calendar year for a total of 40 loyalty points per year. There is no maximum on the number of product reviews you can leave without earning loyalty points.

To redeem your benefits and points online, you must be enrolled in M·A·C LOVER LOYALTY PROGRAM and signed into your online account at maccosmetics.ca at the time you redeem.

You will find the rewards listed in your personal account. Rewards can only be redeemed when making a qualifying purchase at maccosmetics.ca. When making a qualifying purchase on maccosmetics.ca you can redeem one reward and/or offer per transaction at checkout.

We reserve the right to make certain rewards or offers redeemable only in-store or online depending on the offering.

After March 31, 2023, we will discontinue the free product incentive (though you can continue to bring in your empties!) as part of the program's evolution to have greater action and impact for change. More news on this soon!

To redeem your benefits and/or points in a M·A·C Cosmetics owned and operated retail store in Canada, you must be enrolled in M·A·C LOVER LOYALTY PROGRAM and provide your registered email address to an Artist. Points can’t be redeemed at department stores, specialty stores, stores not solely owned and operated by MAC and airport locations. You also can’t exchange them for cash.

You will find the rewards listed on your MAC Lover Account page online at maccosmetics.ca.

You can redeem as many rewards as you have points available and redeem multiple different products (limit to one of the same product). You do not need to make a qualifying purchase to redeem a reward.

We reserve the right to make certain rewards or offers redeemable only in-store or online depending on the offering.

Purchases made in department stores, specialty stores, stores not solely owned and operated by M·A·C Cosmetics, and M·A·C Cosmetics retail stores outside of Canada are not eligible for the Program

P.S. The following can’t be used to rack up M·A·C LOVER points, benefits and rewards:
• Gift cards
• Certain limited edition charity products, such as Viva Glam products
• Sales tax
• Shipping charges
• Delivery charges
• Other exclusions as specified by M·A·C from time to time

When you redeem your points for product rewards, the available points in your account will decrease based on the amount of points you redeemed.

You must redeem your available points prior to December 31, or the available rewards will expire. On January 1 of each year, your points and spend reset to 0 and you start accumulating new points and earning new rewards.

Each member tier has its own list of benefits.

LOVER
Become Lover by joining M∙A∙C Lover

• Seasonal offers
• 15% off your first eligible purchase in a M·A·C Cosmetics owned and operated store in Canada or at maccosmetics.ca.
• An annual birthday gift of double points on purchase (one time use during the birthday month)

DEVOTED
Become Devoted by spending CAD $150 or more on qualifying purchases in a calendar year

• Seasonal offers
• Early access to select new collections and collaborations
• An annual birthday gift of double points on purchase (one time use during the birthday month), plus an exclusive annual birthday gift just for M∙A∙C Devoted members.

OBSESSED
Become Obsessed by spending CAD $500 or more on qualifying purchases in a calendar year

• Seasonal offers
• Early access to select new collections and collaborations
• Complimentary Express Shipping (CAD $65 minimum purchase required and limited to 10 times per calendar year)**
• An annual birthday gift of double points on purchase (one time use during the birthday month), plus an exclusive annual birthday gift just for M∙A∙C Obsessed members
• Exclusive event invites

*Excludes stores in airport locations. Up to the value of CAD $24. Does not include special deco packaged products or Viva Glam products.
**Cannot be combined with certain promotional offers; see details of each promotional offer for more information.

No purchase is required to join the Program. When you join the Program, you are automatically placed in the Lover tier and qualify for Lover benefits.

Some Program benefits require a purchase to qualify for the benefit. Purchases of CAD $150 or more in a calendar year are required to advance to the Devoted tier and qualify for Devoted benefits. Purchases of CAD $500 or more in a calendar year are required to advance to the Obsessed tier and qualify for Obsessed benefits.

To earn Program benefits, you must be enrolled in the Program, you must provide your registered email address at the time of the purchase, and purchases must be made on qualifying products or services in M·A·C Cosmetics owned and operated retail stores in Canada, or on maccosmetics.ca. Qualifying purchases include regular priced merchandise and services, and exclude gift cards, sales tax, shipping charges, delivery charges or other excluded charges and/or purchases specified by us from time-to-time, including, but not limited to, certain charitable products where funds are donated to M·A·C Viva Glam Fund or any other charitable organization, value sets, select premium products and services, and other specified products.

Tier benefits are valid for as long as you are in a specific tier. If you move down a tier, your benefits change accordingly.

Each year on January 1, your M·A·C Lover spend and points resets to zero. While your spending and points resets each calendar year, your tier status is determined by the amount you spent on qualifying purchases in the prior calendar year of membership. Your status in a particular tier is good for the year in which you qualify for that tier and the following full year. After that, you’ll need to spend enough to qualify for that tier each year. For example, if you qualify for Tier 2, Devoted, during your first year, you’ll maintain Devoted status during your second year. But, if you spend less than CAD $150 on qualifying purchases during your second year, you’ll drop back down to Tier 1, Lover status in January.

It may take up to 7 days for eligible purchases and other Program activities to post to your account.

If you return or cancel an order, the points you received from that order will be decreased appropriately. If you moved up to a new level on that order, you’ll be back where you started once the return or cancellation is complete. Heads up: you can also lose points and decrease your level if you’ve moved up through fraudulent activity or anything else that violates the M·A·C LOVER Terms & Conditions.

Your membership level and account status are accessible in your account online, with an Artist in a M·A·C Cosmetics owned and operated store in Canada or by calling the Customer Service at 1.800.387.6707.

You identify your M·A·C Lover membership by providing your email address to an Artist in any M·A·C Cosmetics owned and operated retail store in Canada.

M·A·C Lover members receive a special gift every year in their birthday month, if they have provided their birth date in their account profile. You can redeem your birthday gift in a M·A·C Cosmetics owned and operated store in Canada by providing your M·A·C Lover member identification number or email address. Or, you can redeem your birthday gift by making a purchase on maccosmetics.ca and selecting your birthday gift offer, which will be visible in your M·A·C Lover account or at checkout. Birthday gifts must be redeemed during your birthday month. For example, if your birth date is October 13, you must redeem your gift between October 1 and October 31, otherwise the offer will expire. A limit of one birthday gift per member per year will be offered and birthday gifts cannot be transferred, delayed, exchanged or returned. Specific birthday gift rewards may vary based on location and are subject to store/website availability. Please note that you must contact Customer Service at 1.800.387.6707 or email MACONLINESERVICE@MACCOSMETICS.CA in order to change the birthday associated with your M·A·C Lover account.

Your preferred store is the store you have selected as your favorite and most often visited M·A·C Cosmetics owned and operated store in Canada. You can update your preferred store in your account on the M·A·C Cosmetics website. By selecting your preferred store we can send you updates and invitations exclusively for that store.

For Obsessed member express shipping benefits, a minimum purchase of CAD $65 is required to qualify for complimentary Express Shipping. Your complimentary Express Shipping for online shopping is applied when you login to your M·A·C Cosmetics account and you select Express Shipping in the checkout. Complimentary Express Shipping is limited to 10 times per calendar year and cannot be combined with certain promotional offers. See details of each promotional offer for more information.

Exclusively for our Obsessed and Devoted members, from time to time you will be offered early access to shop select collections and collaborations before they are offered for sale to the public. If opted-in to M·A·C Lover Canada marketing emails, qualifying members will receive email invites when these offers are made available. Members must login to their accounts to redeem this benefit. These offers are available for a limited time and quantities are limited.

Marketing email from M·A·C Cosmetics Canada keep you updated about the latest collections, events and offers from M·A·C Cosmetics and much more. You may opt out of marketing emails from M·A·C Cosmetics Canada at any time by clicking on the unsubscribe link at the bottom of each M·A·C Cosmetics Canada marketing email you receive. You will continue to receive transactional emails from M·A·C Cosmetics Canada. If you are opted-in to M·A·C Lover marketing emails, you will continue to receive these emails until you opt out of those emails specifically. For information about how to opt out from receiving other types of marketing communications, please view the M·A·C Cosmetics Canada Privacy Policy.

Marketing emails from M·A·C Lover Canada keep you updated about your member-only loyalty benefits (such as exclusive invites, events,  birthday gifts, and new rewards). You can opt out of marketing emails from M·A·C Lover Canada by clicking on the unsubscribe link at the bottom of each M·A·C Lover Canada marketing email you receive.

You may opt-out of receiving M·A·C Lover Canada marketing emails at any time by clicking on the unsubscribe link at the bottom of each marketing email you receive. These are sent a few times a year to notify you of your points balance or loyalty membership changes. If you terminate your M∙A∙C Lover Canada Program membership, you will no longer receive M∙A∙C Lover Canada transactional emails. If you are opted into M·A·C Cosmetics Canada marketing emails you will continue to receive these emails until you opt out of those emails specifically. For information about how to opt out from receiving other types of marketing communications, please view the M·A·C Cosmetics Canada Privacy Policy.

If you are opted-in to M·A·C Cosmetics Canada emails you will continue to receive these emails until you opt out of those emails specifically.

You can update your information by logging into your account online in the profile section or by informing an Artist in-store. Please note that you must contact Customer Service at 1.800.387.6707 or email MACONLINESERVICE@MACCOSMETICS.CA in order to change the birthday associated with your M·A·C Lover account.

You can reset your password by selecting ‘Forgot Password’ at the login page

If you have questions related to your membership account, please contact Customer Service at 1.800.387.6707 from within Canada or via email MACONLINESERVICE@MACCOSMETICS.CA

Unless you already opted-in to additional and other uses of the personal information you provided at the time you enrolled in the Program, your personal information will be used to provide you with services and offers related to the Program including identifying your membership to provide you with a program tier and corresponding benefits. You can find more information in our PRIVACY POLICY.

By becoming a Program Member, you agree that you have read, understood and agree to be bound by the Program TERMS AND CONDITIONS OF PARTICIPATION and by any changes or modifications we may make.

Please refer to the M·A·C Lover Loyalty Program: TERMS AND CONDITIONS OF PARTICIPATION  for the full list of Program terms.

Membership will expire if a member has not redeemed or made a purchase for a period of 24 months or more. You can reactive your account after this period by logging into your account.

M·A·C Cosmetics, in its sole discretion, can terminate any Member for any reason including, but not limited to, any failure to comply with the Program TERMS AND CONDITIONS  and/or our website terms and conditions.

If your membership is terminated or expires, any rewards, points or benefits in your account will automatically terminate.

Yes. Except where prohibited by law (which may include Quebec), we may, in our discretion, cancel, modify, restrict or terminate the Program or any aspect or feature of the Program at any time without prior notice, even though such changes may affect the value of rewards, points or benefits already accumulated or earned and/or the ability to redeem accumulated rewards, points or benefits.

If the Program is terminated, your rewards and benefits will automatically terminate. We will advise Members of the effective date of termination of the Program, rewards and benefits.

If you decide you no longer want to be a part of the Program, you can terminate your membership in your account on the website or by informing an Artist at any M·A·C Cosmetics owned and operated retail store in Canada.